India, as you can see is the first choice for outsourcing for most companies worldwide. It is basically, the rising number of skilled human resources added to the cost effective solutions, the labor laws that are flexible, boost in productivity and the excellent BPO services that makes it’ the best choice.
At the same time, it is also seen that the preferred places by most companies for outsourcing include Delhi, Mumbai, Calcutta, Hyderabad, Bangalore etc. However, over time, you see that Thailand and Philippines were also fast emerging as the destinations for outsourcing. But, with the entry of Tier 2 cities in India as the outsourcing center, you will see that the overflow was stopped.
With Manila and Cebu, setting up BPOs, Philippines was the chosen destination for US outsourcing aided by the less expensive labor, low cost for operations, English as official language and affinity to American culture, all made it the obvious choice. Meanwhile, factors in favor of Thailand as the outsourcing choice includes its liberal economic laws, low cost of living, proximity to china, government support etc.
In the meantime, you would also have seen how Tier 2 cities of India such as Jaipur, Ludhiana, Chandigarh, Pune, Dehradun, Nasik, Bhubaneswar, Mangalore, Kochi, and Thiruvananthapuram with its advantages, are offsetting Philippines or Thailand as the outsourcing destination.
Other aspects, in the meanwhile that add to the benefits of outsourcing to Tier 2 cities in India includes, better political stability, better infrastructure and security, stable conditions of labor, high education standards etc.
Key Takeaway: Here, you can see that even if for a time, Philippines and Thailand had emerged as the choice for outsourcing destinations, later due to the skills and expertise made available at cost effective rates, the Tier 2 cities offset these as the best destination to outsource services, ensuring business growth and success.