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How our clients achieved success

A leading provider of environmental health & safety (EHS) Compliance Solutions based in USA achieves 50% reduction in operational costs by outsourcing data entry

A leading provider of Environmental Health & Safety (EHS) Compliance Solutions based in USA achieves 50% reduction in operational costs by Outsourcing Data Entry

Client Details

A leading provider of Environmental Health & Safety (EHS) Compliance Solutions based in USA

Project Objective or Need

A leading provider of EHS compliance solutions was looking for an outsourcing service provider to handle (M) SDS data entry on a continuing basis. The main criteria they were looking for in the outsourcing partner is that if they could assure 98% data accuracy and also handle sudden surges in volume of data, effectively.

Key Issues addressed during the Project

While handling this project, the main challenge that we had was that there was a specific set of guidelines as to how a particular data field was to be entered or filled based on each document we come across. At, the same time there was need to deliver the projects on time, without compromising on the 98% accuracy or above of the data.

The Strategy we adopted

To ensure data accuracy and to deal with the complex nature of the project due to the huge number of guidelines to be followed we put in a regular refresher training program, 2 levels of quality check process and introduced KPIs.

  • Identified the right resources based on the skill level required
  • Set up a team of 10 members to start with.
  • Gradually scaled the team to 20 people over a period of 3 months.
  • Our team extracted the specific data points from the (M)SDS .
  • Then they went on to enter it into the customer’s web based application.
  • Put In place a 2-level quality check process and followed best practices.
  • The team efficiently enters data from 15000+ (M) SDSs on a monthly basis.
  • Our focus was to deliver (M)SDS Data Entry service with 98% or above accuracy

Result we delivered

With our team of top notch (M)SDS Data Entry professionals, we catered to the client requirements focusing on their business needs, delivering premium service at cost effective rates without any compromise on the quality and accuracy of data.

We have consistently achieved 98% accuracy, managing the project efficiently despite the sudden surge in volume of data to be handled. All this resulted in 50% savings in operational costs for our customer.

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